Dedicated DevOps and Maintenance Services

A leading provider of train arrival information systems and electric vehicle charging solutions, delivering critical infrastructure used in transportation and mobility services.

Given the nature of its products, the company relies on stable and continuously available IT systems to support both internal operations and customer-facing services.

Maintaining reliable IT infrastructure requires constant availability of skilled personnel, which can be difficult to achieve with in-house teams alone. The client faced challenges related to staffing gaps, limited resource flexibility, and the need to respond quickly to operational issues. At the same time, infrastructure supporting routers, switches, and servers had to remain stable and secure, with no room for disruptions that could impact service delivery.

Without a flexible and scalable support model, the organization risked delays in issue resolution, increased operational costs, and reduced system reliability.

To maintain stability and efficiency, the organization needed a model that could:

• provide immediate access to qualified specialists
• ensure continuous infrastructure maintenance and monitoring
• support network and DevOps initiatives
• eliminate risks related to staff availability and turnover
• offer scalable support aligned with changing needs

The goal was to create a reliable support structure without increasing internal overhead.

A dedicated DevOps and IT maintenance service model was introduced, providing continuous support for infrastructure and operations without relying solely on internal resources. Instead of building a large in-house team, the client gained access to a flexible pool of specialists who could respond quickly to emerging needs and ensure uninterrupted system performance.

The service covered infrastructure management, network support, and end-user assistance, while also enabling knowledge transfer through targeted training. By combining operational support with ongoing optimization, the model ensured both stability and long-term improvement of IT systems.

Technology stack:

• Cisco and Fortinet for network infrastructure
• Active Directory for identity and access management
• ESET Smart Security for endpoint protection
• Ubiquiti for networking solutions
• Dell servers for infrastructure

The infrastructure is continuously monitored and maintained by a dedicated team responsible for ensuring availability and performance. Issues are identified and resolved in line with SLA requirements, minimizing downtime and maintaining system stability.

At the same time, support extends beyond maintenance to include DevOps and network-related initiatives, allowing the organization to improve and evolve its infrastructure while keeping operations running smoothly.

The introduction of dedicated support ensured continuous system availability and reduced dependency on internal staffing constraints. Infrastructure is now managed more proactively, with faster response times and improved operational stability.

Teams can focus on core business activities, while IT operations remain secure, reliable, and consistently maintained.

The service delivered measurable improvements across key areas:

• Continuous system availability, supported by SLA-driven operations
• Reduced operational risk, through proactive maintenance
• Lower costs, by avoiding overstaffing and improving efficiency
• Access to specialized expertise, without long-term hiring commitments
• Improved flexibility, adapting to changing operational needs
• Elimination of staffing gaps, including holidays and turnover

The partnership continues to support the client’s evolving infrastructure needs, providing both stability and scalability. As the organization grows, the service model allows it to adapt quickly without compromising performance or increasing complexity.