INTechHouse BLOG 14.04.2023 12 min.
What is Outsourcing?
INTechHouse BLOG 14.04.2023 12 min.

What is Outsourcing?

Daria Diuzhakova Content Expert

Outsourcing has become a popular practice in the business world, with many companies turning to outsourcing to take advantage of a variety of benefits. In this blog article, we will explain what outsourcing is, how it works in business, and what are the main outsourcing advantages.

What is outsourcing?

Outsourcing is the process of delegating business functions or processes to third-party service providers. These service providers can be located either domestically or internationally, and they can provide a range of services, including IT, accounting, customer service, manufacturing, and more. The usage of outsourcing may be utilized for both short-term and long-term projects, and it can be an affordable approach to gaining access to specialized knowledge and abilities that might not be present internally.

Source: Investopedia

The practice of outsourcing has been around for centuries, but it wasn’t until the 20th century that it became a formal business practice. In the early days, outsourcing primarily involved tasks like manufacturing and transportation, with companies outsourcing work to other countries or regions to take advantage of lower costs or better infrastructure.

In the 1960s and 1970s, outsourcing expanded to include services like payroll processing and accounting, with companies outsourcing these tasks to specialized firms. The rise of technology in the 1980s and 1990s made it even easier for companies to outsource a wide range of functions, from customer service to software development.

Today, outsourcing is a common business practice used by IT companies of all sizes to reduce costs, increase efficiency, and access specialized skills and expertise. With the rise of cloud computing and advances in communication technology, outsourcing has become even more accessible, enabling companies to access services from anywhere in the world.

Source: ISG

The COVID-19 pandemic has certainly accelerated the trend of outsourcing, as companies had to quickly adapt to remote work and find new ways to operate in a rapidly changing business environment.

In this case, businesses spent over $700 billion on outsourcing in 2022. Here, we can see some great insight into IT outsourcing. It’s going to reach $519 billion in 2023 — a 22% increase over 2019’s numbers which is a great boost.

What is Outsourcing in Business?

Outsourcing is frequently utilized in companies to cut expenses, increase productivity, and concentrate on core skills. Businesses can free up time, money, and resources to concentrate on more important objectives by outsourcing non-core tasks or procedures.

Source: ISG

Outsourcing may lower the risk involved with investing in new or unproven technologies while enabling organizations to access specialized skills, knowledge, and technology.

Outsourcing can be a cost-effective way for small businesses to access specialized skills and expertise, increase efficiency and productivity, and remain competitive in a rapidly changing business environment. However, it’s important for small businesses to carefully evaluate potential outsourcing partners and ensure that they can provide high-quality services at a reasonable cost.

Source: Clutch

IT outsourcing is certainly a significant trend in the tech world and has been for several years. It involves contracting out some or all IT functions to third-party providers, who can offer a wide range of services including software development, maintenance and support, infrastructure management, and cybersecurity.

One reason why IT outsourcing has become so popular is that it can help companies reduce costs while still accessing high-quality IT services. By outsourcing IT functions, companies can avoid the costs associated with hiring and training in-house staff, as well as the costs of maintaining IT infrastructure and equipment.

What are the Main Outsourcing Advantages?

Outsourcing can be a powerful tool for businesses looking to reduce costs, improve efficiency, and access specialized skills and expertise. By understanding what outsourcing is, how it works, and the benefits it provides, businesses can make informed decisions about whether outsourcing is the right strategy for their organization. So, let’s find out in detail how outsourcing can help your business to grow:

  1. Cost savings: Outsourcing can help businesses save money by reducing labour costs, overhead expenses, and infrastructure investments. Outsourcing can also help businesses avoid the costs associated with hiring and training new employees.
  2. Improved efficiency: Outsourcing can help businesses improve efficiency by delegating non-core functions or processes to specialized service providers. This can free up resources and enable businesses to focus on core competencies and strategic initiatives.
  3. Access to specialized skills and expertise: Outsourcing can provide businesses with access to specialized skills and expertise that may not be available in-house. This can be particularly beneficial for businesses operating in highly specialized industries or those that require unique expertise or knowledge.
  4. Increased flexibility: Business process outsourcing can provide businesses with greater flexibility by allowing them to scale up or down quickly in response to changing market conditions. This can be particularly important for businesses operating in volatile or unpredictable markets.
  5. Risk mitigation: Outsourcing can help businesses mitigate risks associated with investing in new or unproven technologies or business functions. By delegating these functions to specialized service providers, businesses can reduce the risk of costly mistakes or failures.

What is the Main Drawback of Outsourcing?

The main drawback of outsourcing is the potential loss of control over the quality of the work being done by the outsourced provider. When a business outsources a task or project to a third-party provider, they are essentially entrusting them with a part of its business. This means that they may not have the same level of control over the work being done as they would if it were being done in-house.

Additionally, outsourcing may lead to communication and cultural barriers that could impact the quality and timeliness of the work being performed. The outsourced provider may also have a different approach to business processes, which could result in conflicts or misunderstandings.

Finally, outsourcing can also lead to potential security risks, especially when sensitive data is involved. When outsourcing, it is important to ensure that the provider has robust security protocols and practices in place to protect sensitive information.

How to Avoid Challenges Associated with an Outsourcing Strategy

With our years of experience and expertise in outsourcing, INTechHouse knows how to prevent common outsourcing mistakes that can lead to frustration and disappointment.

There are several ways to avoid or minimize the challenges associated with an outsourcing strategy:

  1. Choose the right provider: It’s important to choose a provider who has experience in the required field and has a proven track record of delivering high-quality work. Additionally, the provider should have strong communication skills and be able to work collaboratively with the outsourcer.
  2. Establish clear expectations and goals: Both parties should have a mutual understanding of expectations, timelines, and deliverables. This can be achieved through a well-defined contract or service level agreement (SLA).
  3. Maintain good communication: Communication is key in any outsourcing arrangement. Regular meetings, conference calls, and status updates should be scheduled to ensure that both parties are on the same page and any issues are addressed promptly.
  4. Establish control mechanisms: The outsourcer should establish mechanisms to ensure that the provider is meeting the required standards and delivering the expected quality of work. This can include regular performance reviews and audits.
  5. Provide constant training and support: The outsourcer should provide training and support to the provider to ensure that they have a clear understanding of the global business process, systems, and culture of the outsourcer.
  6. Consider legal and regulatory issues: The outsourcer should ensure that the provider complies with all applicable laws and regulations, and that there are no legal risks associated with the outsourcing arrangement.

Need help with your outsourcing strategy?

By following these steps, the outsourcer can minimize the challenges associated with outsourcing and ensure a successful and productive outsourcing arrangement.

Source: Fortunly

What is the Portrait of the Best Outsourcing Company

How to understand outsourcing providers? You need to know the development outsourcing company The portrait of the best outsourcing development company includes several key characteristics.

First of all, they have a track record of providing their clients with high-quality services and solutions. They should have a team of professionals that are very knowledgeable about the outsourcing process and are specialists in their respective sectors.

The top outsourcing businesses should also be trustworthy and open with their clients. They must create channels of open and honest communication, offer frequent updates, and pay attention to the wants and requirements of their customers.

Next, the top outsourced businesses have to be adaptive and flexible. To satisfy the shifting demands of their customers and the market, they should be able to modify their services and solutions Lastly, the best outsourcing third-party companies should have a strong focus on delivering value to their clients. They should be committed to providing cost-effective solutions and services that help their clients achieve their business objectives.

Source: Kearney

Among European countries, Poland is considered to be one of the finest to outsource business services. At INTechHouse, we pride ourselves on embodying these characteristics and delivering exceptional outsourcing services to our clients.


In conclusion, outsourcing has become an increasingly popular strategy for businesses to reduce costs and improve efficiency in various aspects of their operations, including software development. However, finding the right third-party provider is crucial for the success of outsourcing. The ideal outsourcing partner should have a combination of technical expertise, cultural compatibility, and cost-effectiveness. By choosing the right outsourcing partner, businesses can leverage the expertise and resources of external providers to achieve their goals and stay competitive in today’s rapidly changing business landscape


Offshore Outsourcing is when an organization recruits third-party providers to conduct operations from an outside country. Offshore outsourcing companies provide outsourcing services from low-cost regions around the globe to reduce labor costs, improve business strategy, and hire rare talented experts.

Advertising, office and warehouse cleaning and website development are the best examples of outsourcing trends.

According to a recent study by Grand View Research and New York Times, global outsourcing is predicted to reach at least USD 525.5 Billion by 2023.

The main reason for outsourcing software development is cost-effectiveness. Outsourcing saves time and money using external companies.